Contact Us
We're happy to help with anything. Every message is answered the same day, usually much sooner.
To get a faster answer, include:
- Your order number (it starts with # and is in your confirmation email)
- The full name and email address used on the order
- A short description of what you need, and a photo if something arrived damaged
Reach us directly
| support@poweredbyhercules.com | |
| Phone | (916) 545-3225 |
| Response time | Same day, every day |
| Address | 30 N Gould St, Ste R Sheridan, WY 82801, USA |
Quick answers
Where is my order?
Send us your order number and we'll pull your tracking straight away. You can also check shipping times.
I don't recognise a charge.
If your statement shows POWEREDBYHERCULES or HERCULES with our phone number, that's your membership. See your membership for the full details, or email us and we'll take care of it.
I want to cancel my membership.
You can cancel any time, instantly, at your membership portal (log in with the email you ordered with), or just email us and we'll do it the same day.
I want a refund or a return.
Have a look at our refund policy, then email us and we'll walk you through it.